At Cheese Craft Academy, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through our website.
Personal Information We Collect
To fulfill your order or provide our services, you must provide us with certain information, such as your name, email address, postal address, and payment information. You may also choose to provide us with additional personal information if you contact us directly. This information is essential for us to process your orders, respond to your inquiries, and enhance your overall experience with our services.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information. We use your information to fulfill your orders, settle disputes, and provide customer support. This includes processing payments, arranging deliveries, and ensuring that you receive the products and services you have requested. When you provide your affirmative consent, such as by signing up for our mailing list, we use your information to send you updates, newsletters, and promotional materials. You can revoke this consent at any time. We may need to retain and share your information to comply with legal obligations, court orders, or in connection with legal claims. This includes retaining information about your purchases as required by tax laws. We also use your information to improve our services and comply with our policies. This includes analyzing user behavior to enhance our website and services, and ensuring compliance with our terms of use and seller policies.
Information Sharing and Disclosure
We share your personal information for very limited reasons and in limited circumstances. We engage trusted third parties to perform functions and provide services to our shop, such as delivery companies and payment processors. We share your personal information with these third parties only to the extent necessary to perform these services. If we sell or merge our business, we may disclose your information as part of that transaction, but only to the extent permitted by law. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal processes, enforce our agreements, prevent fraud, or protect the rights and safety of our customers and others.
Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements.
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. You may have the right to access and receive a copy of the personal information we hold about you. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances, we will generally delete your personal information upon request. You can object to our processing of some of your information based on our legitimate interests and receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.
Cookies
A cookie is a small piece of data that a website stores on a visitor’s computer or mobile device. We use cookies to track visitors’ usage of the website and to provide a better, more personalized experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.